Refund and Return Policy for Lyra Jewelry

We want you to be completely satisfied with your Lyra Jewelry purchase. If you’re not happy with your item, we offer a straightforward refund and return process. You can reach our support team at contact@lyrajewelry.com.

Returns

You can return any unused and undamaged items within 10 days of receiving your order.

To be eligible for a return, your item must be in its original condition and packaging. Please note that personalized or custom items are non-refundable.

To initiate a return, please contact our customer support team at contact@lyrajewelry.com with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5-10 business days.

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return it and place a new order.

Shipping Fees

Shipping costs are non-refundable. Customers are responsible for return shipping unless the item is damaged or defective.

If you have any questions regarding our refund and return policy, feel free to reach out to us at contact@lyrajewelry.com.